If you have any technical issues, please contact techsupport@lungsask.ca. For general inquiries, please contact info@lungsask.ca.

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Conference issues

I am having trouble accessing the conference.

Please check this self-help guide first, and contact techsupport@lungsask.ca if you are still having trouble.

I would like to change sessions or cancel my registration.

Please contact info@lungsask.ca.

I cannot hear / see anything.

Please check the GoToWebinar support page for assistance:

• Audio: support.goto.com/webinar/help/why-cant-i-hear-anyone-g2w050056
• Video: support.goto.com/webinar/help/why-can-i-hear-audio-but-not-see-the-presentation-g2w050052

You can also try leaving the session and rejoining. Contact techsupport@lungsask.ca if you are still having trouble or send us a chat message inside the webinar software.

CE Video issues

Some of the videos are blurry and/or the audio is bad.

Unfortunately our older videos were not recorded in high quality. More recent videos should be better.

The videos don't load at my workplace.

Our videos are hosted on YouTube and some employers block YouTube. Please try from a different location.

I didn't receive credit for a video presentation.

Below the video, make sure to click "Mark Watched" so the system knows you watched the video. If there is an associated quiz you will have to complete it, otherwise you should receive credit immediately.

If you have already completed the quiz, or marked the video watched and you cannot see the CE certificate in your logbook, please contact us at techsupport@lungsask.ca.

Article issues

I didn't receive credit for an article.

You must be logged in before clicking on an article link to get credit for it. Make sure you are logged in first, then click on the article link.

You will only get credit for reading an article once, if you click on the article again it won't be re-added to your logbook, it will be listed under the date you read it first.

The list of articles you've read show up on the right-hand side of your logbook.

An article is asking me to pay to read it.

We provide links to external academic journal articles related to respiratory medicine as a convience only. Some publishers require you to have a subscription to read their journals and unfortunately we cannot provide access to these restricted journals.

If you are working for a private healthcare business, public health authority, other government agency, or under the supervision of an MD you may be able to access journal articles through your employer.

Students from post-secondary institutions can usually access electronic journals through their institution's library, and even some public libraries have subscriptions to the major journals.

You may also attempt to contact the paper's author(s) directly, some will provide copies of their research upon request.